Shipping & return

1. Shipping

We use DHL Express and Postnord as courier to ship your parcel.

In some countries you only have one of the following delivery options:

  • 4.1. delivery to your work address.
  • 4.2. pick up at a parcel shop near you.
  • 4.3. delivery to a private address. Please note that if you permit it to be placed somewhere, James Ay ApS disclaims all responsibility in regards to a possible loss or damage. if you did not fill out the note on where to leave it and you are not home at the time of arrival, it will be left in a parcel shop or a depot near you.

All orders are shipped within 24 hours on working days, with DHL Express or Postnord. Delivery time to all EU countries is 1-3 working days, and 2-8 working days to the rest of the world. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact us.

On your invoice, there is a track and trace number that you can use to track your package with on the couriers website.

We only show products that are in stock, but should we for some reason not be able to deliver your product or should the product be delayed for other reasons, we will let you know as soon as possible.

2. Returns

To return an item, you must inform us within 14 days after you have received your product. To notify us about a return, contact us by mail on hi@jamesay.com. The money will be refunded to the card used when ordering. Unfortunately, we can not exchange to a different style or color.

Refusal to receive a package upon arrival is not qualified as a rightfully return and we reserve the right to charge you an amount to cover any additional costs that we may have in regards to your withdrawal.

We must receive your product no later than 14 days after you have contacted us, requesting a withdrawal. If the deadline, however, is a public holiday, a Saturday or a Sunday, the new date will be the following working day.

James Ay ApS is not paying for the return order.

When you send your package back to us, you must include the invoice with the order number on.

Return your package to:

James Ay ApS
Att. Kate Kruse Holt
Moellebovaenget 2
7000 Fredericia
Denmark

Unfortunately, it is not possible to neither return nor exchange your product in physical stores.

Please note than it can take up to 5-6 weeks for us to process your return and refund the amount of money corresponding to your order. It depends on which courier you use for the return order and what country you are from. Remember to get the tracking number from the post office.

Please note that you are liable for any decrease in value, if you have tested or used the product in other ways than those usually allowed in-store. When we receive the product, we will assess the condition and refund you the amount we find corresponding to the item’s condition.