1. Personal data policy
We treat your personal data confidentially. Please read our privacy data policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the website in general.
1.1 the object of our personal data policy is to explain how we collect, protect, use and store your personal information.
1.1.1 what information does James Ay collect about you?
We collect your first name and surname, postal code and city, address, e-mail, phone number and your order history.
We only use your personal information to grant you access to the products provided on www.jamesay.com and to execute any orders you may place with us.
As we are required to meet the accounting legislation, we store your billing information for a period of five years from your latest order.
If you subscribe to receive our newsletter, you accept our personal data policy. remember that you can unsubscribe from the newsletter at any time.
1.1.2 how does James Ay protect your information?
We respect your privacy and we take it very seriously, which is why we make various efforts to ensure your information, one of which is to store it on secure networks. We are further not able to see your payment card information, as all data are encrypted and the transactions are conducted through certified partners.
1.1.3 Does James Ay share your information with others?
The information you share with us is treated confidentially. Though, we ask you to note that we share some of your personal information with relevant third parties. to deliver your package, we provide our courier with the necessary details, hereunder your first name, surname, postal code, city, address, e-mail address and your phone number.
1.1.4 What does James Ay use your e-mail and phone number for?
We use your e-mail to send you a confirmation of your order and if you have signed up to receive our newsletter, you will also receive this on the e-mail address you have provided us with.
If you wish, you can easily erase cookies from your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features on our website.
1.3.1 What kind of cookies does James Ay use?
We use third-party cookies from Google, which means that when you visit www.jamesay.com, a cookie is placed in your browser on your device. this kind of cookie can be categorised as a “performance cookie”.
We also use “strictly necessary cookies”. These cookies enable you to move around the website and use features. Without these cookies, some services, like the above, cannot be provided.
1.3.2 What can you do if you don't want to accept cookies?
Your browser has settings that allow you to control how you browse websites, including how you manage your cookies. For instructions on how to handle or delete cookies, please look under "help" in your browser.
You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer, tablet or mobile device.
But remember, if you deselect cookies, some services will not be available.
2. Right to complain
In case you wish to complain about goods purchased from us, please contact our customer service. You can contact our customer service by email or ordinary mail. You can find our contact information under "general information" above.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens vej 35, 2500 Valby, Denmark. it is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. this is particularly relevant if you are a consumer residing in another eu country. you may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address email@example.com.
In case we cannot reach a settlement through the danish dispute resolution institute, you will have access to submit a complaint to the consumer complaints board.
If you wish to submit a complaint to the consumer complaints board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx
3. Choice of law and jurisdiction
Any contracts concluded between us using these terms and conditions are governed by danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.